Shipping policy

Thank you for shopping with Adorna Designs. Please review the following information regarding our shipping practices.

Processing Time

All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or public holidays, as these are not counted as business days.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We appreciate your patience, and we'll notify you if there is a significant delay in the dispatch of your order.

Shipping Destinations

We currently ship Australia-wide only. Unfortunately, we do not offer international shipping at this time.

Shipping Rates & Delivery Estimates

We ship all orders via Australia Post.

Please note that delivery times are estimates provided by Australia Post and are not guaranteed. Delivery delays can occasionally occur, particularly during peak periods.

We ship to residential addresses and PO Boxes across Australia.

Order Tracking

Once your order has been dispatched, you will receive tracking information so you can follow your parcel's journey to your door.

Lost, Damaged, or Delayed Packages

If your order arrives damaged, or if it appears lost in transit, please contact us at info@adornadesigns.com.au and we'll make it right. Please reach out as soon as possible and, for damaged items, include a few photos of the item and its packaging this helps us resolve things quickly and, where needed, file a claim with Australia Post on your behalf.

We'll arrange a replacement or refund for items that are lost or that arrive damaged. If your parcel is significantly delayed, get in touch and we'll help track it down.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at info@adornadesigns.com.au, and we'll be happy to help.